Advisory

Huntsville schedule updates



As a result of factors outside our control, we unfortunately had to postpone the start of the new service between Huntsville and Orlando until September 13, 2018. All other Silver flights and routes remain unchanged, and continue to operate as usual.

We have already started to refund customers affected by this delay.

• Customers scheduled to travel to/from Huntsville (HSV) between May 23 and September 12, 2018 will be automatically refunded in the order of their scheduled flights. It is not necessary to call our Customer Service line. A confirmation of their refund will be emailed to the address provided at the time of booking. Please allow 5 to 7 business days to see the refund reflected on your account.

• If you want to change the travel dates of your existing booking to fly to/from Huntsville between September 13, and December 19, 2018, please call our Customer Service team at 801-401-9100. No service fees will apply.

Allianz Travel InsuranceFor passengers who have purchased Allianz Travel Insurance, contact Allianz directly at 866-680-9832. Learn more about Travel Insurance.


 

 

Our most sincere apologies to everyone affected by this circumstance and the resulting cancellation of our flights.

 

Travel Agent Information


• Waiver Code: “HSVPP 12SEP”, to be entered in Tour Code field
• Markets to/from: To/from HSV
• Travel Period: On/before 12SEP18
• Fees Waived: Waive ticket non-refundability