Advisory

COVID-19

Due to the abundant call volume during this challenging time we ask that you wait until within 72 hours of your confirmed flight or if prior to confirmed travel, the desired flight date, to contact the Reservation Call Center. The schedules are constantly being evaluated and updated for cancellations and changes due to the situation so please wait until closer to travel.

If you booked with a travel agency or on a third-party site, please contact them for help. Thank you for your patience.



IF YOU ARE SICK: We want to provide the healthiest experience as possible for all our passengers. If you are ill, please stay home. Considering the rapid spread seen with the Coronavirus, there’s an increased risk that you would compromise the health of individuals around you. To obtain the latest information, visit the U.S. Centers for Disease Control (CDC) page for Travelers.



Due to evolving Coronavirus (COVID-19) concerns, starting April 4th, 2020 we are waiving change and cancellation fees to customers who choose Silver’s Freedom Fares or Escape Fares for travel departing in March, April or May 2020. Your unused ticket can be applied to buy a new flight. If the fare and taxes of the new flight are higher, the difference will be collected. If the fare and taxes of the new flight are lower, the difference will move to a travel bank for future use. Tickets must be changed or cancelled prior to the departure of your original flight to avoid being a “No-Show” and lose the value of the ticket.

As usual, customers who booked Silver's Refundable Fares may change or cancel and refund their tickets at any time with no fees or penalties as long as it is done prior to departure of your original flight.

On Silver’s Freedom Fares or Escape Fares:
For tickets purchased between March 30th, 2020 and April 30th, 2020 for travel through December 31st, 2020 we are waiving change and cancellation fees. Your unused ticket can be applied to buy a new flight. If the fare and taxes of the new flight are higher, the difference will be collected. If the fare and taxes of the new flight are lower, the difference will move to a travel bank for future use. Tickets must be changed or cancelled prior to the departure of your original flight to avoid being a “No-Show” and lose the value of the ticket.


For all tickets purchased at least 7 days before a flight’s scheduled departure date and time, you can cancel without penalty and receive a full refund as long as it is done within 24 hours of ticketing.

For everything else, the fare rules associated to the purchased ticket will apply.

Please remember that if you purchased your ticket through a third party (travel agency or another airline), you have to contact them directly for assistance with changes and cancellations.


 
Information for travelers to/from Luis Munoz Marin (SJU) airport
The safety of all Puerto Rican residents, our employees at SJU, and all visitors to our Island is our utmost priority as we work together to minimize the spread of Coronavirus disease (COVID-19). Given how rapidly COVID-19 is spreading globally, due diligence is needed across all crucial ports of entry and exit to the United States to mitigate further contamination.
Passengers, please be prepared for brief verbal screening or temperature check as applicable at the baggage claim/exit area as part of a newly enhanced health screening measure at SJU. Any passenger who meets initial screening criteria will be subject to a secondary screening process.
You may direct any questions to Puerto Rico Health Department and/or National Guard personnel at the airport.
 
Information for Travel Agents
Exchanges should be processed as involuntary – only for 3M segments – using waiver code "SILCOV20" and waiver table number "03" for "Acts of God". Please apply the appropriate ticketing and travel period:

FIRST TICKETING / TRAVEL PERIOD
  • Waiver code: “SILCOV20”, to be entered in Tour Code Box
  • Markets to/from: Silver Airways / Seaborne Airlines networks
  • Ticketed: ANY TIME
  • Travel: On/before 31MAY20
  • Fees Waived: WAIVE CHANGE FEE (One exchange per ticket).
  • Point of Sale: Call Center (Reservations and Guest Relations) at 1-801-401-9100
  • Waiver Table Number: 03
  • Time: Tickets must be exchanged prior to the departure of the original flight.
  • *** Tickets are valid for one year from the date of purchase and final travel must be completed by end of ticket validity ***

SECOND TICKETING / TRAVEL PERIOD
  • Waiver code: “SILCOV20”, to be entered in Tour Code Box
  • Markets to/from: Silver Airways / Seaborne Airlines networks
  • Ticketed: 30MAR20 through 30APR20
  • Travel: On/before 31DEC20
  • Fees Waived: WAIVE CHANGE FEE (One exchange per ticket).
  • Point of Sale: Call Center (Reservations and Guest Relations) at 1-801-401-9100
  • Waiver Table Number: 03
  • Time: Tickets must be exchanged prior to the departure of the original flight.
  • *** Tickets are valid for one year from the date of purchase and final travel must be completed by end of ticket validity ***

Updated: April 4, 2020, 7:07 pm EDT.