Advisory

Seasonal Suspension of Flights to/from Destin-Ft. Walton Beach (VPS)



Silver Airways has made the decision to temporarily suspend its service between Destin-Ft. Walton Beach (VPS) and Orlando (MCO).

The last flight from Orlando to Destin-Ft. Walton Beach will be October 14, 2019. The last flight departing from Destin-Ft. Walton Beach will be October 15, 2019. This service is scheduled to re-start on March 12, 2020 and will be available through the Labor Day holiday.

Silver Airways will be waiving change fees and refunding tickets previously issued for travel to/from Destin-Ft. Walton Beach.
Customers who booked to fly from Orlando to Destin-Ft. Walton Beach on/after October 15, or from Destin-Ft. Walton Beach to Orlando on/after October 16, may choose to:
  • Change their travel dates when the seasonal service resumes, or
  • Exchange their ticket to fly to Pensacola (PNS) or Tallahassee (TLH) instead of Destin-Ft. Walton Beach, or
  • Receive a refund as long as they purchased their ticket via any of the following methods:
    • Online directly thru www.SilverAirways.com
    • In person at Silver Airways airport ticket counters
    • Via phone through Silver Airways Reservations Center
Please call the Silver Reservations call center at 801-401-9100 to process your ticket exchange or to request your refund. Refunds take 5 to 7 business days to see them reflected on your  account.

For customers who booked through other channels, such as online booking sites, travel agencies, or other airlines, please reach out to those points of sale for your refund processing.


Allianz Travel InsuranceFor customers who have purchased Allianz Travel Insurance, contact Allianz directly at 866-680-9832. Learn more about Travel Insurance.


 

 

Travel Agent Information

Exchanges should be processed as involuntary - only for 3M segments.
• Waiver Code: “VPSEXIT15OCT”, to be entered in VCR remarks field
• Markets to/from: VPS-MCO
• Impacted Travel Period: On/after 15OCT19
• Fees Waived: Waive change fees; rebook to PNS and TLH; or refund
• Point of sale: Call Center (Reservations and Guest Relations) at 1-801-401-9100



Updated: September 26, 2019, 1:59pm.