Silver Airways Privacy Statement (effective June 8, 2013)
The Information We Collect from You and How We Collect It
We may collect and maintain personal information about you to assist in your travel and manage our business. Personal information is information about you that is personally identifiable like your name, address, email address, or phone number, and that is not otherwise publicly available.
We collect your personal information when you voluntarily provide us with information, visit the silverairways.com website, register on the silverairways.com website, visit the websites of certain Silver Airways partners, use Silver Airways products or services, and enter promotions or sweepstakes. Silver Airways may combine information about you that we have with information we obtain from business partners or other companies.
The personal information we collect about you through these various sources may include, but is not limited to:
Name, addresses and telephone numbers
Birth date and gender
Credit/debit card number(s), including associated billing address(es) and expiration date(s)
Passport number, nationality and country of residence
Use of products and services such as flight status notification and online check-in
Silver Airways frequent flyer number.
Once you register with Silver Airways and sign in to our services, you are not anonymous to us. In particular:
When you make a purchase with Silver Airways, we collect the following information from you:
Credit card type, number and expiration date
Frequent Flyer number
When you opt-in to receive Silver Airways’ email newsletter, we collect the following information from you:
Cookies and Web Beacons
Silver Airways automatically receives and records information on our server logs from your browser, including your IP address, Silver Airways cookie information, and the page you request.
Silver Airways uses such information for the following general purposes:
Customizing the advertising and content you see
Fulfilling your requests for products and services
Improving our services
Providing anonymous reporting for internal and external clients
Silver Airways may set and access Silver Airways cookies on your computer. Silver Airways lets other companies that show advertisements on some of our pages set and access their cookies on your computer. Other companies’ use of their cookies is subject to their own privacy policies, not this one. Advertisers or other companies do not have access to Silver Airways’ cookies.
Silver Airways uses web beacons to access Silver Airways cookies inside and outside our network of websites and in connection with Silver Airways products and services.
How Your Information Will be Used
Your personal information is used by Silver Airways and its vendors to process and confirm your reservation, issue boarding passes and tickets, bill you for the services you purchase, notify you of any flight changes and cancellations, and notify you and your travel companions of discounted air travel offers and other special offers that we think may be of interest.
When you opt-in to receive Silver Airways’ email newsletter, we use your personal information for a variety of purposes, including sending out notices for special offers from Silver Airways or any one of its partners via email or postal mail.
When you send us an email, Silver Airways or a third party contractor may retain the content of the email, your email address, and all related correspondence. We use this information to track and measure our level of customer service.
If you enter a sweepstakes or promotional contest, we will ask you to provide information about yourself. This information will be used to contact you if you win, announce the identities of the winners, and for internal marketing purposes. This information may also be shared with sponsors, fulfillment companies or other relevant third party service providers.
Your personal information may be disclosed to government and law enforcement agencies if required to do so by law, court order, or in the good faith belief that disclosure is necessary. This may be done without notice to the affected individual. Further, to the extent required by law, we respond to subpoenas, court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims.
With Whom We Share Your Information
When you purchase travel services including vacation packages through Silver Airways online reservations, we provide your information to the airline, car rental agencies, hotels or other third parties to process your reservation.
Anonymous information about all of our customers and users may be shared with third parties. Silver Airways does not rent, sell, or share personal information about you with other people or non-affiliated companies except to provide products or services you’ve requested, when we have your permission, or under the following circumstances:
Silver Airways’ website is operated by various vendors, contractors and agents. Some of these vendors, contractors, and agents may be given access to personal information that we collect from you.
We may provide your personal information to trusted partners who work on behalf of or with Silver Airways under confidentiality agreements. These companies may use your personal information to help Silver Airways communicate with you about offers from Silver Airways and our marketing partners. However, these companies do not have any independent right to share this information.
Silver Airways displays targeted advertisements based on personal information. Advertisers (including ad serving companies) may assume that people who interact with, view, or click on targeted ads meet the targeting criteria – for example, women ages 18 to 24 from a particular geographic area. Silver Airways does not provide any personal information to the advertiser when you interact with or view a targeted ad. However, by interacting with or viewing an ad you are consenting to the possibility that the advertiser will make the assumption that you meet the targeting criteria used to display the ad.
Silver Airways does not seek to receive information from children under the age of 13. However, travel purchases on the Gosilver.com site are made without requiring the customer to disclose his or her age.
Your billing address and credit card information is collected through a server operated on behalf of Silver Airways to process your online purchase. Credit card information and passwords generated through the reservations system are stored using AES and SHA encryption. This information will be used if we need to contact you regarding that purchase.
Where We Fly
Email Sign Up
Earn Frequent Flyer Miles
Contract of Carriage
Tarmac Delay Plan
Customer Service Plan
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